Patient CadenceBook a demo

For plastic surgeons, cosmetic surgeons and med spas

Every inquiry answered. Every patient followed up.

Patient Cadence answers your phone, puts every new inquiry on one board, alerts your coordinator the moment someone needs a call, and runs the follow up from first contact to surgery day.

Try it now. Call Ava and pretend to be a patient.

(725) 338-7391

Demo line for Summit Aesthetic Surgery, a made-up practice. Your call lands on the board in seconds.

Book a 20 minute demoSee how it works
Patient Leads board
The Patient Leads board with New Lead, Call Now and Contacted columns of patient cards

The real board, from the Summit Aesthetic Surgery demo account.

How it works

What happens to one inquiry

  1. 0:00

    Ava picks up

    Day or night, your AI receptionist answers in your practice name, asks what the caller is interested in, and takes their name, cell and email. She reads them back so nothing is misspelled.

    Hear it yourselfCall (725) 338-7391 and ask about a procedure. Your call lands on the demo board in seconds.
  2. 0:01

    The card lands on your board

    The moment the call ends, the caller appears in New Lead with a short summary of what they asked about. No one types anything.

    Contact, with Ava's note
    A new contact record with Ava's lead note: tummy tuck, prefers mornings, heard about the practice from ChatGPT
  3. 0:02

    Your coordinator gets the alert

    Move a lead to Call Now and the bell rings and an email goes out within seconds. If it is still sitting there ten minutes later, a second alert goes out.

    Coordinator's bell
    Notification panel showing a Call now alert for a patient, with her cell and email
  4. Day 1+

    Follow up runs itself

    Texts and emails go out on their own at every stage, from pre-consult through payment link to the consult itself. Your team only steps in when a patient needs a person.

    Calendar
    Month calendar with two pre-consultation calls and two consultations booked
  5. Surgery

    Booked patients stay on track

    Once a patient commits, they move to a second board: deposit, pre-op, labs, ready, done, review. Everyone can see who is waiting on what.

    Surgery Scheduled board
    Surgery Scheduled board with stages from Awaiting Deposit to Review, completed patients marked Won

Two boards, the whole patient journey

Your team sees exactly where every patient is

Patient Leads

From first inquiry to booked consult.

  1. New Lead
  2. Call Now
  3. Contacted
  4. PreConsult Booked
  5. PreConsult Done
  6. Payment Link Sent
  7. Consult Booked

Surgery Scheduled

From deposit to post-op review.

  1. Awaiting Deposit
  2. Pending Preop
  3. Pending Labs / Workup
  4. Ready for Surgery
  5. Surgery Done
  6. Review
The doctor's dashboard
Dashboard with 24 opportunities, total pipeline value and a 16.67 percent conversion rate
The doctor

One dashboard: open inquiries, pipeline value, consults won, conversion rate.

The practice manager

Every board, every calendar, every conversation in one place.

The front desk

Just the screens they use every day. Nothing to get lost in.

Built in a practice

Not designed by a software company

Patient Cadence was built inside a working facial plastic surgery practice, for its own front desk. Every stage, script and alert exists because a real coordinator needed it, and the practice still runs on it every day.

Surgeon quote goes here, in Dr. Athré’s own words, once he approves it.
Dr. Raghu Athré, facial plastic surgeon

Pricing

Simple monthly pricing, set up for you

Core CRM

$799/month

$5,000 setup

CRM with Ava

$959/month

$7,000 setup

Questions practices ask

Is it HIPAA compliant?
The platform carries the HIPAA add-on with a signed BAA.
Does it replace my EMR?
No. It sits in front of your EMR and handles everything before an inquiry becomes a patient.
Will Ava quote prices or book my calendar?
No, on purpose. She captures and qualifies the caller. Your coordinator has the pricing conversation and books the consult.
Who sets it up?
We do. Your scripts, your stages and your staff logins set by role, in about a week.

See it on your own practice

Twenty minutes. We walk one patient from first call to surgery on a live account, and you call Ava yourself.